TY  - BOOK
AU  - Richter, Henning Dirk
PY  - 2025
DA  - 2025//
TI  - Contributions to stakeholder value-oriented IT Service Management: the development of the itsVALUE method
PB  - Universität Rostock
CY  - Germany; Rostock
AB  - This dissertation introduces itsVALUE: a method, modeling notation, and ADOxx-based toolset for stakeholder value-oriented IT Service Management. It addresses a key gap in ITSM by focusing on perceived stakeholder value. itsVALUE integrates established modeling approaches (e.g., VSM 4.0, VDML) into a coherent framework with artifacts like the Value Perception Model. Developed iteratively and validated through a real-world case & external evaluation, the method proves highly applicable and relevant, offering strong potential for future research, enterprise modeling, and digital transformation.<eng>
UR  - https://purl.uni-rostock.de/rosdok/id00005638
UR  - https://doi.org/10.18453/rosdok_id00005638
DO  - 10.18453/rosdok_id00005638
LA  - English
N1  - vorgelegt von Henning Dirk Richter
ID  - 1973084287
ER  -