@Book{1973084287,
author="Richter, Henning Dirk",
title="Contributions to stakeholder value-oriented IT Service Management: the development of the itsVALUE method",
year="2025",
address="Germany; Rostock",
abstract="This dissertation introduces itsVALUE: a method, modeling notation, and ADOxx-based toolset for stakeholder value-oriented IT Service Management. It addresses a key gap in ITSM by focusing on perceived stakeholder value. itsVALUE integrates established modeling approaches (e.g., VSM 4.0, VDML) into a coherent framework with artifacts like the Value Perception Model. Developed iteratively and validated through a real-world case {\&} external evaluation, the method proves highly applicable and relevant, offering strong potential for future research, enterprise modeling, and digital transformation.<eng>",
school="Universit{\"a}t Rostock",
note="vorgelegt von Henning Dirk Richter",
note="GutachterInnen: Kurt Sandkuhl (Universit{\"a}t Rostock) ; Janis Stirna (Stockholm University)",
note="Dissertation Universit{\"a}t Rostock 2025",
doi="10.18453/rosdok_id00005638",
url="https://purl.uni-rostock.de/rosdok/id00005638",
url="https://doi.org/10.18453/rosdok_id00005638",
language="English"
}